The clinical research coordinator that never sleeps.
An always-on AI Coordinator that engages every patient — across SMS, email, web, and voice, in 22 languages, with eligibility checks, scheduling, and follow-up handled automatically. Built for clinical research operations.
Six things the Coordinator does on every protocol.
Built for the work coordinators actually do, not adapted from a sales chatbot.
Educate
Answer protocol questions in plain language. Walk patients through what the study involves, what's expected, and why it matters.
Pre-screen
Run protocol-specific eligibility logic against patient responses and EMR data. Filter to qualified candidates before coordinators ever see them.
Schedule
Book real visits into your CTMS or calendar. Handle availability checks, reminders, and rescheduling without coordinator involvement.
Recapture
Re-engage patients who go cold. Follow up after a missed reply, a no-show, or an eligibility timeout — automatically and empathically.
Onboard
Walk randomized patients through visit prep, consent, and pre-visit instructions in their preferred channel.
Follow up
Post-visit check-ins, adverse-event prompts, and adherence nudges. Built to ICH-GCP standards.
Same conversation, every channel.
Patients pick whichever channel they prefer. The Coordinator continues the conversation seamlessly — no re-introduction required.
SMS
Web chat
Voice
Four steps from first contact to handoff.
Intake
Patient lands from any source — ad, EMR mining, site referral, partner.
Match
Coordinator runs eligibility logic and contraindication checks against the protocol.
Engage
Multilingual conversation across SMS, email, web, voice — until the patient is qualified or politely closed out.
Hand-off
Qualified patient lands in your CTMS or CRM with notes, consent record, and visit booked.
22 languages out of the box. Empathic by design.
Language detection is automatic. The Coordinator handles dialect, register, and clinical terminology — and never reads as a robot.
Patients who don't speak English fluently are systematically under-enrolled in clinical trials. That's a recruitment problem and a representation problem. Areti's Coordinator handles 22 languages natively — no translation vendor, no awkward auto-translate.
Patients who don't qualify get a kind, clear reply. Patients who lose interest get re-engaged once, then politely closed out. No silence, no pressure, no spam.
See it run on your protocol.
A 20-minute call is enough to walk through your enrollment funnel and show how the Coordinator would plug in.
Built for regulated workflows.
2
Part 11
By Friday afternoon we had more qualified visits booked than the previous quarter. The team kept asking what changed. Areti is what changed.
Common questions.
How is this different from a generic chatbot?
Does Areti train on patient data?
How fast can a study go live?
How does the Coordinator know when to escalate to a human?
What channels do patients respond best in?
Can sponsors run their own pilots / POCs?
Give your studies a coordinator that never sleeps.
Live in 7 days for sites, 4 weeks for sponsors. Procurement-grade compliance from day one.